Frequently Asked Questions | Mental Health Facility

Frequently Asked Questions

Below are some frequently asked questions regarding Hill Crest Behavioral Health Services. If you require additional information or have questions not addressed here, please call (205) 833-9000 or (800) 292-8553, and our staff will be happy to assist you.

How long will I need to stay at Hill Crest?

There is no set length of stay (LOS) for patients at Hill Crest. Stays are based on individual need and typically range from 5 to 14 days. The treatment team,which includes an attending psychiatrist, assesses patients within 24 hours of admission. The team makes an initial determination about the course of care for each patient, develops a care plan, and an anticipated length of stay.

What is the cost of an assessment?

The assessment is provided at no charge. A specially-trained counselor will meet with you (and your family, if appropriate), to help determine the appropriate level of care necessary.

Will my insurance cover the services I receive?

Hill Crest Behavioral Health Services accepts Medicare, Alabama Medicaid, TRICARE®, Blue Cross/Blue Shield and most commercial and managed care plans.

Is any clothing not allowed?

The following is a list of clothing items that are deemed inappropriate and will not be allowed:

 No bare midriffs
No skirts or shorts more than 4″ above knee
No clothing with reference to drugs, alcohol, bands or individuals associated with the same No backless shirts
No low cut or sheer/see-through blouses or clothing
No spaghetti straps or tank tops
No baggy shorts or pants
No low rise jeans, pants or shorts
No excessively tight clothing
Undergarments should not be showing
Any other item deemed inappropriate by an administrator

Are there any items not allowed?

The following is a list of unacceptable (contraband) items that are not permitted:

Food, snacks, Energy drinks, and gum
Electrical devices of any kind, other than curling irons and blow dryers
Cigarettes and other tobacco products (adults are allowed to smoke cigarettes)
Lighters, matches or any device that produces a flame
Candles, incense or any decorative items that burn
Weapons of any kind (knives, guns, chains, razors, scissors, etc.)
Alcohol of any kind
Racial or religious “hate” symbols or paraphernalia
Any item that can be used for self-mutilation
CDs, cassette tapes or recordings
Laptops, I pods, cell phones, stereos, DVDs and DVD players
Metal coat hangers
Nail polish